Resolving Complaints
If an informal resolution is unsuccessful or not appropriate in a particular circumstance, an individual may file a formal complaint or grievance. Informal resolution shall be encouraged but shall not extend any deadlines in the formal grievance policy, except by mutual written consent. This process will be conducted in accordance with board policy FNG(Local).
Informal Complaint Process
The Board encourages students and parents to discuss their concerns with the appropriate teacher, principal, or another campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.
Contact the Staff Member
The most direct route to resolving a concern is to confer directly with the person involved, (teacher, coach, etc.) More than 95% of concerns are resolved by a conversation between those involved.
Contact the Campus Administrator
The principal and assistant principal are responsible for the school’s operation. Explanations of policies and procedures, various clarifications, and all types of campus information are available in campus administration offices. To submit comments to the board, campus administrator, or district administration, please utilize the following email addresses. Click below for to submit comments to a campus administrator by email.
Informal resolution is encouraged but shall not extend any deadlines in the complaint/grievance policy, except by mutual written consent.
Formal Complaint Process
We strongly encourage parents to reach out to the principal of the campus before filing a grievance. Please see information about how to do so above.
A student or parent may initiate the formal process by timely filing a written complaint form. In most circumstances, students and parents shall file LEVEL ONE complaints with the campus principal.
Formal complaints must be filed within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance.
Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time.
Formal Complaint Forms
If the student or parent has not received the relief requested from the formal complaint at LEVEL TWO or if the time for a response has expired, the student or parent may submit a LEVEL THREE Student/Parent Appeal Form to appeal the decision to the Board.
The Ingram ISD Board of Trustees serves as an appeal body in resolving disputes. A school board member must disqualify him or herself at the time of the hearing if he or she has been involved at any stage prior to the hearing.